FAQ
Shipping Options Explained
Free Shipping* Orders over $200 ship free, we usually ship either USPS or FEDEX and generaly ground options 2-5 days depending on the distance.
Ground Shipping* This is auto applied if your order is below $200, If you select this option with an order over $200 we will do our best to upgrade your shipping option to the next fastest option ex Priority Shipping if it will cut the shipping time.
Priority / Express* We will ship out 2 Day Priority or Fedex Express and do our best to get you your product within 2-3 days. This option is useful if you are on the West Coast, Hawaii, Alaska or in US territories.
2 Day / Overnight* We will ship out Overnight Standard or Priority Fedex or USPS Express. This option is useful if you are on the West Coast, Hawaii, Alaska or in US territories.
Customers in Hawaii, Alaska & US territories. Please note we do our best to fulfill your shipping option selections accurately that being said the rates provided often times are only accurate for those in the Contiguous US. That is if you select “Overnight” and are in Alaska we will ship 2 Day Express because of cost constraints.
*If you need a signature for a item please include this request in the order notes*
Is your inventory live?
We do our best to maintain a live inventory, all “in stock products” are available. Refined searches are your best friend; take advantage of our robust category layout.
How quickly is my order processed?
Handling times vary from 1-3 business days on select items; see table reference below* We cannot ship on weekends, holidays and postal holidays. Last Updated 1/3/23. Most Items are 2-5 business day delivery with 1 day handling.
Select brands referenced below sometimes have 2-4 day handing times
Barret Glock Ruger Beretta Trijicon Holosun
SOG Columbia Crimson Trace Springfield
Can I backorder?
we will never intentionally charge you for a product that is out of stock. You can request a product that is currently in “out of stock” status through the contact form or by adding it to your Wishlist and we will reach out to you when the product is back in stock. We encourage you to reach out to us for any items that you want that are “out of stock” or that you think we should carry. It is very likely that we can get you the said item from a partner within 4-9 business days regardless of stock and listing status on our site. For example if you don’t see the type of SIG or Holosun optic, Bulk Ammunition or even Magazines that you are looking for, please reach out to us with your request and we can likely fulfill it by leveraging our partner’ inventories.
Do you provide a tracking number?
We strive to provide tracking information for each order within 48 hours. If you do not get any information after 48 hours reach out to us for tracking.
Is my package insured or do I have to sign for it?
We will either insure a package or signature request a package this is based solely on our discretion. We cover package loss/ theft up to delivery that means if the package is marked “delivered” and you did not receive it then you must reach out to the post office and your neighbors to try to located the package. We must draw a line in the sand and cover up to the delivery costs out of pocket with 0 hassle to you. Please note if you are shipping to company or place of business include the name of your business in the address lines to insure the least room for error.
Orders over $3000
If you are going to place a large order of $3000 or over with us, please reach out to us prior to placing the order. For orders over $3000 we require adult signature & must match your billing and shipping by verifying your identity. These steps are to protect us & our customers from fraud.
Where do you ship?
We can ship to the USA & it’s territories (ITAR applied) only. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
JIG are on a growing list of states that we do not ship to (CA, NY).
No Ammunition to CA, NY, MA (without proof of gun license)
Binary Triggers will not be sold/shipped to WA, ID, CA, HI, IA, IL, NY, NJ, MD, DC, DE, CT, RI, FL
It is your responsibility to know before you buy.
How will my order get here?
Shipping carriers are purely at our discretion we primarily use USPS & fedex but will occasionally use UPS. We don’t like putting all of our eggs in one basket and are flexible.
Please also note that the shipping and handling rates right now are flat.
I want to cancel my order!
If you would like to cancel an order, please contact us before the order has shipped. Orders cancelled before shipping will receive full refund instantly. Orders that have shipped must go through our customer service before being returned. Please contact us within 30 days of delivery for us to authorize a return. To receive full refund, we must be contacted before 30 days. Any products that return marred or are past the 30 day mark must be approved through our tech team or customer service before return for refund can begin.
This product isn’t a good fit!
We do allow remorse purchase returns there is a restocking fee of 10% for all remorse returns and accidental purchase returns. Once the product is shipped and arrives you must inspect the item and reach out to us with any issues within the 30 day period. It is the buyers responsibility to verify all details about the product before they make a purchase, We carry a large inventory and are working on providing as much information about what we carry. That being said sometimes all you have is one picture and a name and it is your responsibility to purchase a item that will fit your weapon/needs. If you have any questions about product details or pictures please reach out to us. We would love to help you.
Example; I purchased this Streamlight but it doesn’t fit my pistol, in this scenario we will allow the item to be returned if you reach out to us within the 30 days. There is a 10% restocking fee.
I got the wrong item!
All products that are received incorrectly or defective will automatically result in a warranty exchange or full refund. Please contact our customer service through email for us to begin the warranty process. For defective or incorrect products please contact support@araxsystemsllc.com. In these cases all return shipping is provided and paid for.
I never got my item!
We do our best to provide you a tracking number. We will either request a signature or insure products (especially over $200) out of pocket. That being said we understand that things do get lost in the mail. If you were provided the tracking information we urge you to reach out to your local post office and or post master and check with your neighbors. If you were never provided a tracking number by us than we do cover the cost of the product and will issue a refund.
When will I get my refund?
In the instances when refunds are issued. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Purchases
To make a purchase from AraxSystems, you certify the following is true:
- You have never been convicted of a felony.
- You have never been committed to a mental institution or adjudicated as mentally defective.
- You are not currently under a court order restraining you from stalking, threatening, or harassing another person.
- You are a legal resident of the United States of America.
- You authorize Arax Systems LLC to send emails, text messages or other forms of electronic communications to the contact information you provide.
- You have read through our Shipping & Returns policies.
Banned Users
Banned Users that keep trying to purchase from Arax Systems are subject to a 5% cancellation fee for the transaction.
Glock
“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks registered by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither ARAX Systems nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components & or compatible third party parts and components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.
Local Laws And Liabilities
By being on our website “www.araxsystemsllc.com” or any of its online pages, you agree that you have read and understand your local laws when it pertains to unfinished non-firearm 80% lower receivers and parts. You understand that AraxSystems nor any of its officers has implied a legal determination to your unique situation. Non-firearm 80% lower receivers may be illegal to own, finish, or use in your location.
Privacy Policy Last updated 1.29.23
ARAX Systems (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website users. This Privacy Policy describes the types of personal information we collect, how we use it, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how customers can contact us about our privacy practices.
Information Collection and Use
We collect personal information from customers when they make a purchase or create an account on our website. The personal information we collect may include name, email address, mailing address, and phone number. If a customer chooses to provide their phone number, we may use it to contact them regarding their order or account.
We use the personal information we collect to fulfill customer orders, provide customer service, and improve our products and services. We may also use the information to send customers promotional materials or other marketing communications, but only if the customer has agreed to receive such communications.
Information Sharing and Disclosure
We do not sell or rent customer personal information to third parties ever.
Security
All of our payments are processed through a dedicated payment gateways. This means no one at ARAX handles or sees your payment information. We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information transmitted to us, and customers do so at their own risk.
Choices and Access
Customers may opt out of receiving promotional communications by following the unsubscribe instructions included in the communications or by contacting us at info@araxsystemsllc.com. Customers may also access and update their personal information by logging into their account on our website or by contacting us at the email address above.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at https://www.araxsystemsllc.com/contact-us/ or info@araxsystemsllc.com.
Arax Systems LLC are rights reserved.
Customer Loyalty Program
Welcome to the loyalty rewards program offered by ARAX Systems LLC. This program is designed to provide store credit to our loyal clients and partners as a way of giving back and showing appreciation for their continued support.
By using this program or site, you agree to all terms and conditions outlined in the “FAQ” and below. Please note that neither ARAX Systems LLC nor our customers are obligated to use this program. While we encourage participation in the program to take advantage of the benefits it offers, we also pride ourselves on having a 0 pop-up and spam policy unlike the rest of the industry. Customers have the right to opt-out and ignore the program at any time.
Customers can participate in the program through referrals, signups, product purchases, verified reviews and social media shares. They will receive store credit based on the amount spent, which can be used towards future purchases. The program also offers additional benefits such as exclusive discounts, special offers, and access to promotions.
ARAX Systems LLC reserves the right to modify or terminate the loyalty rewards/ rebate program at any time without prior notice. We also reserve the right to adjust or cancel any accumulated points or rebates in any case or due to fraudulent activity or any violation of the terms and conditions of the program. We understand that like any program these offers can be open to exploit and reserve the right to cancel, correct or reject any customer that orders through a system exploit.
By using this program or site, you agree to hold ARAX Systems LLC harmless and not liable for any perceived loss of points or rebates. You also acknowledge that ARAX Systems LLC is not responsible for any errors or inaccuracies that may occur in the accumulation, redemption, or tracking of points or rebates.
We value our customers and partners and are committed to providing a positive shopping experience. If you have any questions about the loyalty rewards program, please don’t hesitate to contact us. Thank you for choosing ARAX Systems LLC as your shopping destination.